Replicarz has a very simple policy. We offer a full 30 day "hassle free" guarantee on any item we offer. If for any reason you are not completely delighted with your purchase, we will gladly accept your return within 30 days of the purchase date for an exchange or full refund of the purchase price.
And when we say for any reason, we mean it! We want you to be happy with every purchase!
If for any reason you need to return an item to us, you must contact us first for a
Return Authorization Number
. We do not accept any returned packages without a visible Return Authorization number on the box. If you send us a return without an RA#, the box will be refused by us and returned to you. This system also insures that you are credited much quicker for any returned items. Any items returned to us must be in original sellable condition. This includes all packaging and outer boxes. It is your responsibility to make sure the items are packed well and insured for the return journey to us. We are not able to give full credit for any items that are received back in less than perfect condition. Your help in this matter is greatly appreciated.
You can contact our customer service department by phone:
(between the hours of 9:00am and 5:00pm EST Monday through Friday.)
Or you can email your return request to:
If you are unable to phone us during normal business hours, you can leave a message with our after hours order service as to a good time in the evening that we can contact you.
Simply call the same 800 number listed above 24 hours a day, seven days a week.
* Shipping charges are not refundable.
Note about shipping models in general:
We at Replicarz take great pride in inspecting and packing each and every order. Please understand that models may shift in transit which can cause parts to become loose or even fall off. In most cases these parts can easily be snapped or glued back onto the model.
If not, most times we can send you a replacement part instead of shipping you an entire model. Also, any small blemishes, fingerprints, or even scratches are easily buffed out with regular automotive wax. Your help in these isolated instances is greatly appreciated! Remember, we are dealing with real cars here they are just miniature in size! A tube of super glue and some automotive wax or polish go a long way in this hobby.