* Here are some comments that we have received from existing customers about the
service here at Replicarz. We hope these will help assure any potential new customers
that we strive to provide the best service in the industry. Customer service is our main
priority at Replicarz, we stand behind every product we sell.
If for any reason you are not completely satisfied, we will exchange or refund the purchase
price no questions asked!! Become part of the Replicarz family today!
* Thank you to all the customers that send letters about their experience with us.
We greatly appreciate hearing from you and keep those cards and emails coming!
It was great talking with you last week, and as always, much appreciated.
There is no other company in this industry that us collectors can actually talk to the owners/developers about the products you create as well as other manufacturers products.
Plus it’s always nice to talk about related stories as well!
Many, many thanks again. Replicarz keeps getting better and better!
Hello . . . Just received my latest "treasure" from Replicarz today, and I just wanted to advise that I
really appreciate the effort you folks put into making the customer process seamless from order to (extremely timely) delivery!
You are the best in your business, and you face some very formidable competition. I know as I've dealt with all of them and then some.
Best regards and Happy Holidays!
Just wanted to say thanks for the fast service. I've been using you guys for at least 20 years and you never disappoint! It's been a few years since I've used you but I see nothing has changed. Quality products at a great price with great service! In a world where everyone wants to complain I want to do the opposite and let you know how good everything went! That is again !!!!!
Arnold , MO
Just wanted to say hey to Mark and all the rest of you guys there! Thanks for making models so affordable!
I bought my 1/12 scale Porsche by Premium Classixx s from you and many others. You are prompt, the packaging
is always 100% and I am neve disappointed. If you get a chance, visit my website: www.notoriousluxury.wordpress.com
since you guys are into cars like I am. My present collection spans over 3,500 1/18 scale, an unknown amount of 1/24 scale
Danbury and Franklin Mint, Hotweheels by the printer's boxes full, many many 1/32 scale and a gazillion 1/43 scale.
To give you an idea how many I own...they have just about run me out of my 3 bedroom home! Hope you enjoy my site!
Thanks for the Porsche Panamera I just bought. I really want that Citroen Concept by Norev really bad!
Downsview, Ontario, Canada
Just a short note as promised to let you know my 2 GT1s arrived here in the Great White North yesterday & I am pleased to report that they both arrived in pristine condition & I'm thrilled to death with both of them! Don't know where you got them but they both look like someone stepped back in time & picked them brand new off a retailer's shelf. Models, boxes everything in museum quality condition!
I haven't been able to win one of your auctions for a long time so was surprised once again with your high quality packing & shipping & your amazing attention to details like the careful folding of the item # stickers for easy & safe removal. Very much appreciated.
Speaking of very much appreciated thank you very much for the unexpected Enzo Ferrari DVD that you included as a bonus gift. I thought I got these two at a steal price but to get a gift on top of perfect shipping & service is like the cherry on the top of a perfect sundae. Thank-you very much for your professionalism
Just received the Marshman Car..... it's beautiful! Very well
done. Congratulations for the work and commitment to this project.
Fort Worth, TX
I just received the Belond and Hoover Indy roadsters. You and your
staff hit one out of the park. I have a room full of Carousel 1's, and
your models fit right in.
It's good doing business with you.
Hello Mark and crew!
Belond Indy car arrived today and is absolutely stunning.
Thank you so much for your updates and outstanding service.
May all of you have a fantastic holiday!
If you and your co-workers at Replicarz don't already know this, it's because your customers (like me) haven't taken the time to
tell you: You good folks at Replicarz are the best in the business. By far. I've dealt with a lot of your competitors over the
last 25 years. Some of those relationships became quite close (usually the mom & pop companies). Most of those are now gone -- only
a few remain. The vast majority of companies that expanded their business lost sight of customer service as they grew. Replicarz, on
the other hand, has remained very responsive to its customers while growing large enough to offer an amazing cross-section of the hobby.
You don't promise things you cannot deliver. Your shipping and billing is first rate. Your mail-out advertising is fresh and accurate.
Unlike some of your competitors, I don't have to worry that the photo and the model number don't really match when I place an order. Your
mailings match your website, which is very informative & has gotten progressively easier to use over the years. And you always seem to have
answers to any question I ask -- and take the time to address the question. You've done very well -- I hope you're all proud of that.
From a business perspective, Replicarz is usually the first place I check for new diecast. Lately, I usually don't even bother looking elsewhere.
And, frankly, I'll wait to buy from you before I'll buy from most of your competitors (even if they get the model before you). I wish you
well during these tough economic times. You'll see more orders from me. And I'll bet I'm not the only customer who feels that way.
Please pass this thank-you on to Mark & Brian, and all the other good people of Replicarz.
West Richland, WA
I've been looking everywhere for the 1:87th scale Redline line of Ferraris and where else did I find them but here. Because the selection at
Replicarz.com was abundant, the one model I was looking for, a 575M, was in stock and ready to ship. When I received my order, one of four
models I ordered was damaged and I thought to myself, "Great, I have to return something from an online store, this is gonna be an excrutiating
process." Fortunately, the customer service rep I spoke to was very helpful and had the model that was damaged replaced immediately. I'm talkin'
by the end of the week. A welcome change from other online model car retailers I've had the unfortunate opportunity to deal with. From such stores,
I'd usually get the runaround about my return, or have stock issues, or take forever, if not after the fourth or fifth call, to refund my money after
returning an item. Not so with Replicarz.com. You guys really do care about your customers. Thanks for being awesome!
I originally contacted you about a "trusted certificate" issue concerning your website. You sugested that it might me a problem with the version of Microsoft
Internet Exploer that I was running on my computer. I switched to my second computer and placed an order successfully without any certificate issues.I remember
telling you then that I thought that your website and product selection were outstanding. Recently I placed an order and was wondering why I had not yet received it.
So I decided to log-in to my account on your website and check status. You guys blew me away with the detail on shipment progress and I did not even have to enter an
order number. It is currently in Sparks, NV to be delivered on 10/01/07 to me in Carson City, NV. Outstanding job! Outstanding website. Your IT guys are every bit as
good as your product selections. I wish you must success in the future. If I had the money, I would buy one each of everything you have in stock. Fantastic inventory
Carson City, NV
selection! Fantastic service!
I have been a customer since 1991, I bought a set of formula one racing cards, I was 13 at the time. The next year minichamps came out with the first die cast F1 cars
and I have been buying them from replicarz ever since, at the time I believe they were called something else.Each year I buy the entire F1 grid and ever car is perfect, it
is almost like they are hand picked just for me. It is great to see how big the company has grown from Mark answering the phones, to having a full blown answering service.
I will never buy cars from anyone else.
I just received the Tommy Ivo 4 engine dragster!!! The model is very impesssive, I remember reading about it in the mags in the 60's. I am also impressed with how you
packaged the order, very good!!!!! Also your catalogue which I received last week is also very well done. I am a very satified customer, and tell everyone about your company.
I just love this hobby and thanks to your team it makes it very satifying. Keep up the great work and enjoy the up coming holiday season!!!!!!!!!!
Colin Van Tiernin
Just wanted to let you know that I was impressed by the quick delivery response that I got from you. I buy many die casts but was unfamiliar with your site which I found
quite by accident; and happy that I did so. Your company does credit to the internet die cast sales enterprises.
I would like to take this opportunity to thank you for including the CMC catalog within my last order. It looks fantastic and I can't wait till the newest model comes out
next month-Mercedes Stromline #18 driven by Fangio. I have already placed in my pre-order. These models are fantastic and the detail and the feel of the model are unmatched
in this industry. Thanks again Mark, your organization is the best, service, packaging, and customer service.
In almost 10 years, each of us, have come a long way. A lot of things have changed. However, what has remained constant, and has actually become even better at Replicarz, has
been the personal service from you and the Replicarz staff, and the attention to detail and customer satisfaction. You make the mail order part of the die cast model car
collecting hobby a Real pleasure, a no-brainer when it comes to choosing who to deal with.....
Paul Van Der Wal
The Woodlands, TX
First of all I wish to thank you for the great products you have and the speed you get them delivered. Every time I order a car I can't wait until it comes. Every model I
have ordered has been of the highest quality and at a great price.
Shelby Twp. , MI
As usual I am excited to get my order from Replicarz. Your product, service, and pricing is Outstanding! Thank you for the follow-up and I will order more soon.
Thanks to all of you for creating and maintaining such a wonderful service for the die cast collectors of America. I am always pleased with the service that you provide--quick
delivery, status, and so on. I also like the web site -- it is so easy to navigate, especially with the search tool!
How do you do it?
You and your organization are examples of professional and commercial honesty, and I am very happy to have done business with you. The model 1:18
Greer/Black/Prudhome Rail arrived 2.28.03 fast, safe, and sound in Dominican Republic. Many thanks for your help and for the top line service, both are much
appreciated. I look forward to ordering many more delightful models from your organization in the future. Your service has been exceptional and I wouldconsider ordering future models from no other organization.
Miquel Angel Gullon
Santo Domingo De Guz, Dominican Republic
Always reliable, thanks for your quick assistance and reply. I have always been extremely happy with the service, value, and quality that your company provides. And for that
I would like to take the chance to say "keep up the very high service standard!"
"Greeting from Jakarta , Indonesia - Contrary to the facts that some of the overseas, online shops won't serve buyers from my country, I'd like to express my sincerest
satisfaction to the nice people at Replicarz. - Mark & Co – have shown their utmost trust and professionalism in getting my purchases done. Two shipments in the row went
very successfully and all F1 models arrived in one piece. Thank you Replicarz, I'm looking forward to getting more stuff from you again next time!"
Jakarta , Indonesia
Thank YOU for being there! I am so glad that I found Replicarz since I enjoy collecting cars and have been so frustrated with the many places that abuse this fun hobby.
Whenever I call there is always someone who knows the product and can give an honest answer and delivery time frame. You are all great and please don't get so big that
you forget how you got there.
Silver Spring, MD